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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up window will show up. It offers thorough info about all the operations that you can carry out on that particular page. Each popup appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide collection of how-to videos explaining how to work with our Control Panel. They're made for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive Frequently Asked Questions database, which comprises questions asked by real users and offers real solutions. We constantly update our FAQ section with new Q&A's so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can touch base with our fantastic team of tech support engineers available 24/7 and ready to help you with any issue. Each support ticket you open will be answered within one hour (the average ticket response time being only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 89755

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com